After Huge Recall, GM Speaks to Customers Through Social Media – New York Times

After Huge Recall, GM Speaks to Customers Through Social Media
New York Times
G.M.’s dual approach — going about its normal business while trying to help specific customers — reflects the tightrope the company must walk on social media like Facebook and Twitter, where a customer’s perceptions of a brand are shaped by both what

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Source: Social Media News Feed By Google

    

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