Microsoft Parature Buy: Think Self-Service CRM – InformationWeek

January 7, 2014 by Zennie Abraham

InformationWeek
Microsoft’s planned Parature acquisition will improve Dynamics CRM customer service app to compete more successfully with Salesforce.com and Oracle RightNow. 7 Mistakes Microsoft Made In 2013. (click image for larger view and slideshow). Microsoft …
Microsoft to Acquire Cloud-Based Customer-Service Software FirmWall Street Journal
Microsoft’s Parature buy nets self-service portal capabilities, knowledge base …GigaOM
Microsoft to buy customer service software maker ParatureReuters
TechCrunch –InfoWorld
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Zennie Abraham | Zennie Abraham or “Zennie62” is the founder of Zennie62Media which consists of zennie62blog.com and a multimedia blog news aggregator and video network, and 78-blog network, with social media and content development services and consulting. Zennie is a pioneer video blogger, YouTube Partner, social media practitioner, game developer, and pundit. Note: news aggregator content does not reflect the personal views of Mr. Abraham.

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