Passenger satisfaction Is United Airlines really that bad? – The Economist (blog)

Passenger satisfaction Is United Airlines really that bad?
The Economist (blog)
On the “new” United, seats got smaller as the airline jammed more people into the same tube; upgrades, to escape the sardine effect, seemed to become harder to book. The number of boarding groups began to resemble something like a caste system; …

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From:: United Airlines News By Google News

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