Bank social media: Boring, annoying or unhelpful, customers say – Charlotte Business Journal (blog)

Bank social media: Boring, annoying or unhelpful, customers say
Charlotte Business Journal (blog)
Charlotte-based Carlisle & Gallagher Consulting Group, a management and technology consulting firm serving the financial-services industry, says 68% of consumers would never use a social media channel to solve a problem with their bank. The firm
Survey: Bank customers dislike solving problems on social mediaCharlotte Observer
Eighty-Seven Percent of Consumers Find Banks’ Use of Social Media Annoying Business Wire (press release)

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