Southwest Airlines Customer Service Needs An Upgrade – Airline Review by Richard Haick – Vlog

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Southwest Airlines Customer Service Needs An Upgrade – Airline Review by Richard Haick

. A vlog by the YouTube channel named in the video’s upper left corner and serves as the original blog post for this content.

Southwest Airlines Customer Service Needs An Upgrade – Airline Review by Richard Haick

It has been a major issue in booking flights with Southwest when using rapid rewards points  for a number of years, now. There is no way to mix bookings with points and cash, you must do them separately. Additionally, you cannot book an unaccompanied, minor online via their app, even if there is an adult on the same flight. 

Usually, while annoying, things go without a hitch. However, this time, an employee mistake nearly cost me three times the original flight amount. An employees unwillingness to fix a mistake nearly scuttled our whole trip.  thankfully, there are reasonable people out there, and eventually the mistake was fixed. 

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