AutoReturn is a new type of municipal towing management solution that the City of Kansas City selected for implementation, recently, and after a nationwide search.
“We believe our solution fundamentally transforms the way cities and residents think about municipal services,” said AutoReturn CEO John Wicker. “We have been working closely with city officials and the police department in Kansas City to provide superior service and make the sometimes unfortunate experience of towing a lot easier for everyone.”
AutoReturn’s Municipal Towing Management Addresses Safety Logistics Issues
“AutoReturn’s software, people and processes have already addressed some of Kansas City’s most difficult public issues related to towing,” said Gary Majors, manager of Kansas City’s regulated industries division. “By shortening the time it takes for equipment to reach a tow scene, the city reduces officer wait times, decreases traffic congestion, and limits the chance of secondary accidents, saving money and increasing safety.” The average response time from dispatch to arrival since going live in October, 2012 has been reduced measurably to approximately 11 minutes.
Additionally, said Lesly Forsberg, Manager of Kansas City’s Tow Services Division, “AutoReturn’s model has relieved Kansas City of the day-to-day management of towing operators and tow requests from the Police Department, allowing city staff and police to focus their time on different important public safety issues.”
AutoReturn Technology Benefits Small, Local, Women and Minority-owned Tow Companies
By leveraging Android applications, AutoReturn is able to electronically dispatch tow trucks closest to the call, helping reduce costs incurred by the small, local, women and minority-owned tow companies. Timothy Marshall, owner of Recovery Tow Service, Inc., said, “AutoReturn technology runs on our existing smart phones, streamlining our business. Their fair and transparent process provides me the tools to exceed service level expectations.”
AutoReturn currently manages municipal towing and logistics operations in Baltimore County, Maryland, San Francisco, San Diego and, now, Kansas City, Missouri.